Service Improvement for Deaf Service Users Consultation
OverviewThe Council is excited to invest in new technology to help the deaf community use our services. There are 150,000 deaf British Sign Language (BSL) users in the UK. We want to ensure we minimise barriers to using our services. SignVideo gives deaf people using BSL independence, by allowing them to communicate via a videophone, laptop, PC, smartphone or tablet, enabling deaf British Sign Language users to have equal access to our customer services. When a BSL user arrives at our reception area with the touch of a button a video call connects to a qualified BSL interpreter. Then the conversation between the service user, reception staff and interpreter can proceed as usual.
Why are we Consulting
We would like to consult with the deaf / BSL community to see how best implement such a service.
Please could you spare a moment and answer the questions in the link below.
Also linked below are two BSL videos; the first is an introduction explaining why we are carrying out the consultation, and the second is the main video explaining the questions we are asking in the survey.
The consultation ends on the 9th February 2020.
- Matthew Broughton
- Joint Head of Service - Partnership & Transformation
- Consultation is Closed
- Runs from 06/01/2020 to 09/02/2020
- Results expected: 31/03/2020
- Feedback expected: 31/03/2020
- All North East Areas
- Local residents
- Service users
- People with disabilities
- Service satisfaction
- People with disabilities
- Customer service
- Focus Group/ workshop
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